Use a mail client which supports the POP3 protocol. Examples of such are Claws Mail and Mozilla Thunderbind.
Set the mail client to use our server: tusanga.com
Be aware, that some clients wrongly default to mail.tusanga.com, smtp.tusanga.com or pop3.tusanga.com.
Use full email address as username for both SMTP and POP3. Example: xxxxx.yyyyy@tusanga.com
Sending mail with the SMTP protocol is done on port 587 using SSL/TLS and not STARTTLS. This is called message submission or MSA.
Enable SMTP authentication (AUTH). Set it to PLAIN or automatic.
Reading mail with the POP3 protocol is done on port 995 using SSL/TLS and not STARTTLS. Use PASS ('plain password') and not APOP authentication.
The IMAP protocol for reading mail is currently not supported.
Setup your mail client to recognize the 'X-Spamscore' header value if you want to direct possible spam mails to a specific folder.
Change your password as needed. Please note, that due to the encryption used, we can't reset your password if you forget it. This is for your protection.
Feedback
We kindly ask that you let us know of any errors or odd occurrences that you may experience.
This will help us improve the quality of the system.
Thank you in advance.